What Information do we collect about you and why?
Pensions UK collects and uses personal data on the basis that it is in its legitimate interests to do so, for example to keep records of transactions and to provide a service to its clients.
From our website: We collect information you provide by filling in one of our enquiry forms, and we will use this to keep you updated about Pensions UK’s activities and services. You may withdraw this consent at any time by emailing us at firstname.lastname@example.org or writing to us using the information at the end of this notice.
From our clients: We collect information via our account application process and throughout our relationship with you in order to comply with the regulation and for the purpose of performing our contract with you. The provision of your personal data is required in order to enter into a contract with us, however the provision of information for marketing purposes is voluntary. Automated decision making may be used in order to comply with our KYC/AML checks or to evidence that Pensions UK is providing a suitable and appropriate service to its clients.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How long do we keep this information?
If you are not a client of ours, we will keep your information for a year after we last heard from you. If you ask us to remove you from our marketing list, we may keep your personal details in an “opted-out” list in order to ensure that we do not send out any marketing information to you again.
If you are or were a Pensions UK client, we keep most of your information for 7 years after closure of your account. Where required by law or regulation, we keep documents relating to pension transfers indefinitely and recordings of telephone conversations with you for 5 years after they took place.
Who do we share your information with?
- our IT providers and services providers in order to provide and maintain the provision of our services;
- our appointed auditors, accountants, lawyers and other professional advisers, to the extent that they require access to the information to provide advice;
- fraud prevention agencies and other organisations to allow us to undertake the relevant checks;
- providers of investments or services we recommend, including providers of pensions, bonds, trusts, investment platforms, insurance products or other such products or services. We may also be required to share information with the auditors appointed by the providers of such products or services;
- the Financial Conduct Authority, the Information Commissioner’s Office, or any relevant regulatory authority where they are entitled to require disclosure;
- if required to do so to meet applicable law, the order of a Court or market rules and codes of practice applicable to the circumstances at the time;
- relevant authorities to investigate to prevent fraud or activities believed to be illegal or otherwise in breach of applicable law;
- if tax regulations require us to collect information about tax residency, then in certain circumstances (including if we do not receive a valid self-certification from you), we may be obliged to share information about your account with relevant tax, payments and customs authority, who may pass this onto tax authorities in other jurisdictions;
- in the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets; or
- if Pensions UK’s assets are acquired by a third party, in which case personal information held by it about its clients may be one of the transferred assets.
We will not lend or sell your information to third parties.
Your personal information may need to be shared with our service providers, which may involve transferring it to countries outside the European Economic Area (EEA). Where we do so, we will ensure that we do this in accordance with current data protection legislation by only transferring your data to jurisdictions in respect of which there is a European Commission adequacy decision or, where this is not the case, by using model clauses which have been approved by the European Commission.
If you agree, we may send you information about our products and services by email and those of other companies in our group which may be of interest to you. Where it is in our legitimate interest, we may send you information about our products and services by post or mailchimp. If you have consented to receive marketing, you may still opt out at a later date. We may also use your name and address to introduce you to any new Pensions UK products and services which may reasonably be considered to be of interest to you.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at email@example.com or write to us using the information at the end of this notice.
You have certain rights in respect of the data that we hold relating to you. Details of these rights can be found on the Information Commissioner’s website. You are entitled to a copy of the information we hold about you in a portable format or otherwise, to request rectification, erasure, or restriction of processing of the information we hold about you, and to object to processing or to automated decision making. Please note that the application of these rights vary according to the legal basis used to process your data. In certain circumstances we are required to retain copies of information we hold about you by other regulators. In this instance we will not be able to erase or modify the data. In order to exercise these rights or if you have any concerns about our use of your personal information, please contact the Data Protection Officer using the information at the end of this notice. You can also contact the ICO in its capacity as Pensions UK’s supervisory body.
We will endeavour to keep your information accurate, however, if at any time after giving us this information it becomes out of date, then we ask you to notify us directly and we shall remove or amend the information within a reasonable time frame and in accordance with legislative requirements.
Internet communication, which includes emails, is secure. All data is firewall and password protected and encrypted to maximise safety and security.
We cannot accept any responsibility for unauthorised access by a third party or for the loss, theft or modification of data while it is being sent to us by email. For security purposes we monitor emails received or issued by us.
Changes to our Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated in April 2018. We reserve the right to update this privacy notice at any time and we will advise you when we make any substantial update to it.
How to contact us
If you have any questions about our privacy notice or information we hold about you, please contact us at firstname.lastname@example.org or by post at the address below:
Data Protection Officer
37 Lodge Lane
Pensions UK is a trading name of Phillip Masters Independent Financial Advisers Ltd.
We are always at the end of the phone with open, professional and impartial advice. So if you have any concerns about how your investments are performing, just give us a call.
At Pensions UK, you will always get open, honest financial advice, a professional service and the highest level of customer care.
Get In Touch
Monday – Thursday (except Public Holidays):
Office Closed Friday
37 Lodge Lane, Finchley,
London N12 8JG
PensionsUK is the trading name of Phillip Masters Independent Financial Advisers Limited. Authorised and Regulated by the Financial Conduct Authority. No. 466062. Registered in England. No. 6086917.
The value of investments and the income derived from them can fall as well as rise. You may not get back what you invest. The guidance and/or advice contained in this website is subject to UK regulatory regime and is therefore restricted to consumers based in the UK. You voluntarily choose to provide personal details to us via this website. Personal information will be treated as confidential by us and held in accordance with the appropriate data protection requirements. You agree that such personal information may be used to provide you with details of services and products in writing, by email or by telephone.